We accept several payment methods to make your shopping experience simple and secure. You can currently pay via Klarna, MB Way, PayPal, and debit or credit cards (Visa, Mastercard, and others supported by the payment platform).

All Sèri pieces are designed and made in Portugal. We work with local partners in the north of the country who share our values of quality, ethics, and responsibility. Our production values skilled craftsmanship, fair working conditions, and attention to detail at every stage of the process.
We believe that local production allows us to ensure better quality, greater transparency, and a more conscious impact.

You can contact us via email at support@weareseri.com and on Instagram at: @we.are_seri

We aim to reply to all messages as promptly as possible on business days, from 10am to 6pm.

You can access your account through the “My Account” section on our website.
In your account, you can view orders, track the status of your purchases, save shipping information, and manage your personal details.

Once your return has been received and approved, your refund will be processed.
Depending on your bank and the payment method used, it may take up to 7 business days for the amount to appear in your account.

Shipping costs associated with exchanges or returns are the responsibility of the customer, except in exceptional situations such as a defective item or a shipping error.
If you need to start a return or exchange, please contact us at support@weareseri.com

To ensure the greatest durability of each piece, we recommend always following the indicated care instructions. You can find the washing method in the description of each product on the website, as well as on the labels attached to the garments themselves. Following these instructions helps preserve the quality, elasticity, and performance of the fabric.