Refund policy

Under Portuguese legislation applicable to online commerce, the customer has 14 days after receiving the order to exercise the right of withdrawal from the contract.

For an exchange/return to be accepted, the items must be in perfect condition, show no signs of use, and include the original tags and packaging. 

To start an exchange/return process, the customer must contact us via support@weareseri.com providing their order number and the reason for the exchange/return. 

Once the request has been validated, instructions for returning the item will be provided.