Termos do serviço

Terms of Service

1. General Information

This website is operated by SÈRI, the trade name of Ana Maria Novais, Unipessoal Lda.

Throughout the site, the terms “we”, “us” and “our” refer to SÈRI.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced herein or available by hyperlink.

If you do not agree with these Terms of Service, you should not use this website or place an order through it.

2. Online Store Terms

By placing an order through this website, you confirm that the information provided is accurate, complete and up to date.

You agree not to use our products or website for any illegal or unauthorised purpose, nor to violate any applicable laws in your jurisdiction.

We reserve the right to refuse service, cancel orders or restrict access to the website whenever necessary, including in cases of suspected fraud, misuse or breach of these Terms.

3. Products and Availability

SÈRI offers premium activewear designed and produced in Portugal.

We make every effort to display product information, images, colours, sizes and descriptions as accurately as possible. However, we cannot guarantee that colours displayed on your device will be completely accurate.

All products are subject to availability. We reserve the right to limit quantities, discontinue products or update product information at any time without prior notice.

4. Prices and Payments

All prices are displayed in euros (€) and include applicable VAT, unless otherwise stated.

Shipping costs, when applicable, are shown separately at checkout before the order is confirmed.

We reserve the right to update prices at any time. Price changes will not affect orders that have already been confirmed.

Payment must be completed at checkout using one of the available payment methods. Orders will only be processed after payment confirmation.

5. Shipping

We ship to mainland Portugal and the islands, as well as to countries within the European Union.

Orders are processed within 5 business days after payment confirmation. Delivery times may vary depending on the destination and the carrier responsible for delivery.

Once your order has been shipped, you will receive a confirmation email and, whenever available, a tracking code.

For deliveries outside Europe, please contact us at support@weareseri.com before placing an order.

6. Exchanges and Returns

Under Portuguese legislation applicable to online commerce, customers have 14 days after receiving their order to exercise their right of withdrawal.

To be eligible for an exchange or return, items must be in perfect condition, show no signs of use, and include the original tags and packaging.

To start an exchange or return process, please contact us at support@weareseri.com with your order number and the reason for the request.

Return shipping costs are the responsibility of the customer, except in cases of product defect or shipping error.

7. Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of the refund.

If approved, the refund will be processed using the original payment method. Depending on your bank or payment provider, it may take up to 7 business days for the amount to become available in your account.

8. Personal Data

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal data collected through this website may be used to process orders, manage customer accounts, provide customer support, improve the website experience and fulfil legal obligations.

For any questions regarding personal data, please contact us at support@weareseri.com.

9. Complaints

Under Portuguese legislation, consumers may submit complaints through the official Electronic Complaints Book platform:

https://www.livroreclamacoes.pt

You may also contact us directly at support@weareseri.com.

10. Limitation of Liability

We are not responsible for any indirect, incidental or consequential damages arising from the use of this website or the purchase of our products, except where required by applicable law.

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

Nothing in these Terms affects your statutory consumer rights under applicable Portuguese and European law.

11. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms of Service at any time by publishing updates on this page.

It is your responsibility to check this page periodically for changes. Continued use of the website after any changes constitutes acceptance of those changes.

12. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Portugal.

Any disputes arising from or related to these Terms, the website or purchases made through the website shall be subject to the competent Portuguese courts, without prejudice to any mandatory consumer protection rights that may apply.

13. Contact Information

For any questions about these Terms of Service, please contact us at:

support@weareseri.com

Business information:

Ana Maria Novais, Unipessoal Lda  
Trade name: SÈRI  
Tax Identification Number: 518900150
Registered address: Rua Doutor João Alberto Mota Prego de Faria, Nº 136, 3º Direito, 4810-032 Guimarães, Braga, Portugal  
Contact email: support@weareseri.com